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Resolving Issues Module

How to resolve issues which occur with team members, colleagues and customers

 

Elements of this module:

  • Assertiveness
  • Resolving people issues
  • Dealing with difficult cases
  • Problem solving

Benefits of this module:

Situations occur which need careful handling to remove any friction and stop them escalating. Through developing personal assertiveness the delegates will enhance their skills in resolving issues and solving problems, preferably before they escalate.

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